Motspur Park Florist is dedicated to delivering exquisite, fresh flowers to every household and business in our local community. We take pride in our fresh flowers guarantee, ensuring every bouquet leaves our flower shop in pristine condition. Your satisfaction is at the heart of what we do, whether you're celebrating a special occasion or brightening your workplace. Please see below for our comprehensive Returns, Refunds & Complaints policy, designed to give you complete confidence in shopping with your trusted Motspur Park florist.
Flowers are delicate, and we do our utmost to ensure your arrangements arrive in perfect condition. If your order arrives damaged or not as described, please notify us as soon as possible on the day of delivery. To help us resolve the issue quickly, we recommend taking a photograph of the damaged flowers or packaging. This will allow our team to assess what went wrong and offer an appropriate resolution. We are committed to rectifying the issue swiftly, so you can enjoy the beauty of your fresh flowers without disappointment.
All our floral arrangements come with a freshness window of at least 5 days, provided they are cared for according to our instructions. If, within this period, your flowers wilt prematurely or appear less than fresh, please contact us immediately. As your reliable Motspur Park florist, we stand by the quality of our work and always value constructive feedback. We may ask for additional details or images, so we can ensure quality standards are maintained and provide the assurance you expect from a local expert.
Your peace of mind is important to us. If your flowers arrived late, damaged, or did not meet our freshness guarantee, you have the option to request either a full refund or a replacement arrangement. Once your eligibility is confirmed, refunds are typically processed to your original payment method within 3-5 working days. If you choose a replacement, we will arrange for prompt delivery at a time that suits you. Our aim is to brighten your day with beautiful, fresh flowers—each and every time.
We welcome feedback and believe every comment is an opportunity to improve our service for Motspur Park and the surrounding areas. Should you have a complaint about your flowers or delivery experience, we ask that you contact us promptly with your order details and issue. Our management team will review your case with care and endeavour to respond within one working day. We will investigate thoroughly and keep you updated throughout the process. Your satisfaction is our priority, and we are committed to resolving complaints amicably and professionally.
As a trusted florist serving the Motspur Park community, including local households and businesses, we are proud of our reputation for quality and care. Our Returns, Refunds & Complaints policy reflects our dedication to your satisfaction and our fresh flowers guarantee. If you have any concerns or wish to discuss your order, we encourage you to get in touch. Thank you for choosing Motspur Park Florist as your local flower expert.
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