Welcome to Motspur Park Florist. These Terms & Conditions govern your access to and use of our website for the online purchase and delivery of flowers in Motspur Park and the surrounding areas. By placing an order with Motspur Park Florist through our website, you agree to be legally bound by these Terms & Conditions. Please read them carefully before making a purchase. These terms apply to all customers within Motspur Park and nearby regions provided in our delivery areas.
Product Selection: To order flowers or floral arrangements online, browse the products listed on our website and select your desired items by adding them to your online basket. Each product shown is subject to availability and may vary slightly in appearance due to seasonal availability or natural variations.
Placing an Order: Once you have selected your products, proceed to the checkout page where you will enter the required recipient and delivery details. Please ensure that all information, including the name, address, and contact details of the recipient, is accurate and complete to ensure successful delivery in Motspur Park or the surrounding areas.
Order Confirmation: After completing your purchase, you will be presented with an order summary, where you may confirm or amend your chosen products and details. Upon submitting your order, you will receive an order confirmation screen and an email confirmation (if requested), acknowledging receipt of your order. This email does not constitute acceptance of your order but serves as a record of your instructions.
Order Acceptance: Acceptance of your order and completion of the contract between Motspur Park Florist and you occurs when we dispatch the ordered product for delivery. If, for any reason, we are unable to fulfil your order (such as lack of stock or incorrect delivery details), you will be notified and given the option to amend your order or receive a full refund.
Delivery Areas: Our online flower delivery service covers Motspur Park and selected surrounding areas. Please check the delivery zones before placing your order to ensure we serve your destination.
Delivery Times: We aim to deliver flowers on your preferred date. While we strive to deliver within the specified timeframes, deliveries may be affected by factors beyond our control such as traffic, weather conditions, or unforeseen events. Motspur Park Florist does not accept liability for delivery delays in these circumstances. During peak periods such as Valentine’s Day or Mother’s Day, delivery slots may be limited and should be booked in advance.
Non-Delivery: If the recipient is not at the designated address during delivery, our driver may leave the flowers in a safe place, with a neighbour, or leave a card with instructions for re-delivery or collection where appropriate. It is your responsibility to provide accurate delivery details and to ensure someone is available to receive the order.
Accepted Payment Methods: Payments for online flower delivery must be made in advance through our secure online payment system. We accept major UK credit and debit cards and any other payment methods specifically indicated during checkout.
Payment Security: All payment transactions conducted online are encrypted and processed securely through our trusted payment service provider. Motspur Park Florist does not store your full payment card details. By making a payment, you confirm that you are the authorised cardholder or have necessary permission to use the payment method.
Pricing: All prices for products and delivery services are listed in GBP and are inclusive of VAT where applicable. Delivery charges may vary depending on the destination within Motspur Park or surrounding regions. Motspur Park Florist reserves the right to alter prices at any time, but confirmed orders will not be affected.
Cancellation by Customer: If you wish to cancel or amend your order for flower delivery, please notify us as soon as possible in advance of the scheduled delivery date. Cancellations and amendments are subject to the following conditions:
Cancellation by Motspur Park Florist: We reserve the right to cancel any order at our discretion. In the rare event of cancellation by us (such as supply constraints or inability to deliver), you will be notified promptly, and a full refund will be issued to the original payment method.
Product Amendments: In the event your selected flowers are unavailable, Motspur Park Florist reserves the right to substitute with similar products of equal or greater value, while maintaining the overall style and colour theme of your selection. If a significant substitution is required, we will attempt to contact you to discuss possible options.
Quality and Freshness Guarantee: Motspur Park Florist takes pride in delivering fresh, high-quality flowers. If you are dissatisfied with your order due to quality concerns or damage in transit, please contact us within 24 hours of delivery. We may request a photo of the arrangement and will offer a suitable resolution, which may include a redelivery or refund.
Return Policy: As flowers are a perishable good, returns are accepted only in cases of proven product quality issues or incorrect delivery. All claims for refunds or replacements must be made promptly and will be evaluated at our discretion.
Limitation of Liability: Motspur Park Florist’s liability to you for any losses arising from your use of this website, or from your order, is strictly limited to the purchase price of the products you purchased. We are not liable for any indirect, consequential, or punitive damages, nor for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to acts of god, natural disasters, transport interruptions, or supplier delays.
Use of Website: While we take every precaution to ensure accuracy, Motspur Park Florist does not warrant the completeness, reliability, or accuracy of information on the website. The website may occasionally contain typographical errors or inaccuracies, which we reserve the right to correct.
Accurate Information: You are responsible for providing accurate and current information during the ordering process. Motspur Park Florist cannot accept responsibility for failed deliveries resulting from incorrect or incomplete delivery addresses, recipient details, or contact information.
Personal Use: All products purchased via Motspur Park Florist’s website are intended for personal use, gifting, or consumption and are not for resale unless expressly permitted in writing.
All content and images displayed on the Motspur Park Florist website, including logos, product photographs, and descriptions, are the property of Motspur Park Florist or are used with permission. You may not copy, republish, or use any content from this website without our prior written consent.
We take your privacy seriously and process personal information in accordance with applicable UK data protection laws. Personal data collected during the order process is used solely to process and deliver your flower order, and for customer service purposes. Further details are outlined in our Privacy Policy, available separately on the website.
Motspur Park Florist reserves the right to update or amend these Terms & Conditions at any time. Any changes will be posted on this page and will take effect immediately upon publication. Please check this page periodically for updates.
These Terms & Conditions and any contracts entered into as a result of online flower delivery orders through Motspur Park Florist are governed by the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.
These Terms & Conditions are intended to provide clear guidance to all customers ordering flower delivery in Motspur Park and the surrounding areas. By proceeding with your order, you confirm that you have read and accept these terms in full. If you have any questions regarding these Terms & Conditions, please refer to our FAQ or contact our customer service team prior to placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Motspur Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Motspur Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
